Privacy Policy

Last Updated: September 4, 2026

At mountainwearh, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Order and transaction information

• Product and purchase details

• Information you provide when contacting customer support

• Technical information such as IP address, browser type, device type, and website usage information

We only collect information that is reasonably necessary to provide our products and services, process orders, provide customer support, prevent fraud, and operate our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Arrange delivery of purchased products.

• Process payments through our payment providers.

• Communicate with you about your orders.

• Respond to customer service enquiries.

• Handle returns, refunds, exchanges, and complaints.

• Maintain and improve our website and services.

• Detect and prevent fraud, abuse, and unauthorised transactions.

• Comply with applicable legal and regulatory requirements.

• Measure and improve the effectiveness of our advertising and marketing activities.

We do not use your personal information for purposes unrelated to the services we provide unless we have a lawful basis to do so.

3. Payment Information

Payments may be processed by third-party payment providers.

mountainwearh does not intentionally store complete payment card details on its own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

You should never send complete payment card information to us by email or through customer support.

4. Sharing Your Information

We may share necessary personal information with trusted third-party service providers that help us operate our business, including:

• Payment processors

• Delivery and shipping providers

• Website hosting and technology providers

• Customer service providers

• Fraud prevention and security providers

• Analytics and advertising service providers

These providers receive only the information reasonably necessary to perform their services.

We do not sell, rent, or trade your personal information to third parties.

5. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

mountainwearh

Address:
3 Ecosystem
100 Victoria Street
London, SW1E 5JL
United Kingdom

Email: a0938625208@gmail.com

Phone: +44 20 7946 0192